Answer messages
Read and answer member messages from the Chats inbox, and start a new conversation.
The Chats section is your club's inbox. Members write to the club from their member account, and your team answers here. This page shows how to spot new messages, reply, start a conversation and tidy the inbox.
1. Open the inbox
In the left menu, select Chats. Each line is a conversation with one member: its subject, the member's name, the last message and when it arrived. Messages from today show the time, older ones show the date.
The inbox of the example club Ukab Clubs, with one unread conversation from Alex Morgan.
A conversation with a new message from the member stands out:
- a dot on the member's initials,
- the subject in bold and the last message in darker text,
- the time in color.
A dot on Chats in the left menu tells you that at least one conversation is unread, wherever you are in the back office.
2. Reply to a member
Select a conversation to open it. The member's messages sit on the left, your team's replies on the right, each with the sender's name and the date. Opening the conversation marks it as read.
- Type your answer in the Write a message… box at the bottom.
- Select Send, or press Enter. Press Shift + Enter to start a new line without sending.
A reply being written in the example conversation Parking during the tournament. The control to use is outlined in orange.
Your replies are signed with the name of your staff account. Messages sent by an account without a name are signed Club team. Select Open person, shown if you can view member profiles, to open the member's page in People, and Chats to go back to the inbox.
3. Start a new conversation
To write to someone first, select New chat in the inbox.
- In Person, type a few letters of their name in Search a person and pick them in the list, which holds the same people as the People section.
- Enter a Subject, such as the topic of your message.
- Write your Message.
- Select Send. The new conversation opens and appears in the inbox.
4. Archive finished conversations
Select the box icon at the end of a line to Archive a conversation you no longer need in the inbox. Switch between Active and Archived at the top of the list to see each group, and select the same icon in Archived to Restore a conversation.
An empty inbox says No active conversations yet. or No archived conversations. If it says Conversations unavailable, the inbox could not load: reload the page, and tell your administrator if the message stays.
5. Messages about a reservation
Team members with the Staff role, such as coaches, can also receive messages about bookings. For them, the inbox has two tabs: Customers for the conversations above and Reservations for messages linked to a booking. Each reservation line shows the customer's name, the activity, the resource, the session date, or Time to be arranged when no time is set yet, and the booking status:
| Status | What it means |
|---|---|
| Pending | The booking waits for the club's answer. |
| Booked · payment due | The time is set and the customer still has to pay. |
| Confirmed | The booking is confirmed. |
| Completed | The booking is marked as completed. |
| Canceled | The booking was canceled. |
Selecting a reservation conversation opens the booking in Club calendar, where you read and answer the messages next to the session details.
Missing a tab?
The tabs you see depend on your permissions. Customers needs the Chat with customers permission, and Reservations needs Manage reservation messages. Ask your administrator if you should answer member conversations or reservation messages and cannot see them.