Who sees what
What each staff permission shows in the back office, to choose a colleague's access or find out why a section is missing.
What a staff member sees in the back office depends on their role and, for the Staff role, on the permissions an admin ticked for them in each club. Use this page to choose a colleague's access, or to find which permission brings back a section or a button someone is missing.
Roles
- Owner and Admin see every section and every button, in the clubs they are assigned to.
- Staff see only what their permissions allow, in the clubs they are assigned to. A staff member with no permission in a club only sees their own account.
- Only owners and admins see the Team section.
- A module the platform turned off for a club is hidden from everyone in that club, owners and admins included, whatever their permissions. A suspended club disappears from everyone's back office.
Admins set permissions when they invite a colleague and change them later from the team list. A change applies as soon as it is saved.
Permissions
Some permissions include another one: ticking Create and edit member profiles, for example, also gives View member profiles. The "Also gives" column lists them.
Members and applications
| Permission | What it shows | Also gives |
|---|---|---|
| View member profiles | The People section and member profiles, read only. | |
| Create and edit member profiles | Add person and guest invitations in People. On a profile: Edit information, the photo, notifications, plan prices and credits, and Sign out member. | View member profiles |
| Edit staff notes | Writing the internal note on a profile. | View member profiles |
| Suspend and ban members | The status card on a profile: suspend, block bookings, ban, disable and give access back. | View member profiles |
| Manage member tags | Adding and removing tags on a profile. | View member profiles |
| Manage memberships | Granting and removing plans on a profile. | View member profiles |
| Review applications | The Applications section, and the link from a profile to the person's application. | |
| Write and send newsletters | The Newsletters section. |
Daily operations
| Permission | What it shows | Also gives |
|---|---|---|
| View assigned planning | The Club calendar, for the reservation categories assigned to the person. | |
| Create and change reservations | Creating reservations from the calendar, changing, moving and cancelling them, cancelling sessions and removing participants. | View assigned planning |
| Validate attendance and tickets | Checking tickets at the door, recording departures and marking attendance. | View assigned planning |
| Manage reservation messages | The messages of reservations that need a conversation, in Chats and on the reservation. | View assigned planning |
| Chat with customers | Chats with members and customers, and New chat on a profile. | View member profiles |
| Manage housekeeping and consumption | The Housekeeping section, for categories that use housekeeping. | View assigned planning |
| Manage their own availability | My availability, to set the hours the person can work. |
Finance
| Permission | What it shows | Also gives |
|---|---|---|
| Manage invoices and credit notes | The Finance section: invoices and credit notes. |
Club configuration
| Permission | What it shows | Also gives |
|---|---|---|
| Configure plans and reservation resources | The Plans and Reservations sections: plans, reservation categories, resources, floor plans and blocked periods. | View assigned planning |
| Manage club settings and integrations | The Settings section, the application forms in Applications, connecting invoicing in Finance and managing tags. |
Without a permission
- My reservations shows for staff members who can be booked themselves, such as coaches, with no permission needed.
- Creating a reservation from the calendar needs both Create and change reservations and View member profiles, to choose who the reservation is for.
- A staff member with View assigned planning but no assigned reservation category has no Club calendar: ask an admin to tick their categories in Accessible planning categories.
Restrictions
Two switches in a team member's Access tab, under Restrictions, limit an account whatever its role and permissions. They apply to the whole account, in every club.
- Read only: the account sees everything its role and permissions allow and cannot change anything, apart from its own name, password and profile.
- Hide personal data: people appear under a pseudonym such as Member 4F2A1C, the same on every screen. Contact details, photos, notes, documents and messages are hidden, and searching people by name is unavailable.
Ticking both for an admin gives a technical team access to your club without letting them change it or learn who your members are. The space owner cannot be restricted.