When your account is limited
Understand why you cannot book or see some pages, and what you can still do.
Your club can limit your account, for example after missed bookings, and some pages need a valid membership. This page explains the notices you then see in your member area. For the rest of the member area, see Your member area.
1. Read your account status
When your club limits your account, the status next to your name changes, and an Account status card at the top of every page explains it. When the club gave a reason, it appears under Reason.
| Status | What the card says | What you can still do |
|---|---|---|
| Suspended | Your access is suspended through followed by a date | See your overview, billing and inbox. Reservations and invitations are hidden. |
| Bookings blocked | You cannot make reservations through followed by a date | Everything except new bookings. Your existing bookings stay available. |
| Banned | Your account has been banned. | See your overview, billing and inbox. |
| Disabled | Your account is currently disabled. | See your overview, billing and inbox. |
Contact your club if you think a status is wrong: only the club can change it.
2. When you cannot book
When your bookings are blocked, the Reservations tab shows Your bookings are currently blocked in place of the club schedule. Your upcoming bookings are listed below it.
The notice of a member whose bookings are blocked after repeated no-shows.
Without a valid membership, the Reservations tab shows A valid membership is required to book in place of the club schedule. Select View my membership to choose a plan, see Your membership.
3. Guest and temporary accounts
Guests and visitors see one more card:
- Guest access tells a guest invited by a member until when they can use the club, for example You are a guest of followed by the member's name and the end date. The temporary account closes automatically afterwards. See Accept an invitation you received by email.
- Temporary account tells a visitor who booked online that the account ends at the end of a given day. See Book online as a visitor.
