Lessons with a coach

Lessons with a coach, such as private lessons, start as a request without a fixed time. You agree on the time with the club and the coach in the booking's conversation, then accept the time they propose. To send a lesson request, see Requests and waitlists.

1. Follow a coaching request

Open My account, select the Reservations tab and select the lesson in My upcoming reservations. While the club has not set a time, the booking shows Awaiting your club and its Time reads To be arranged.

Use the Conversation card at the bottom of the page to share your availability with the club and the coach:

1. Type your message in the Write a message… box.
2. Select the send arrow, or press Enter. Press Shift + Enter to start a new line.

2. Accept a proposed time

When the club suggests a time, your reservations list shows Proposed: followed by that time. The booking shows Proposal awaiting your acceptance and a Time proposed card with the date, the Total and what happens next:

• Confirmed on acceptance. The lesson is confirmed as soon as you accept.
• Payment due after acceptance. The lesson is then Booked — payment due until you pay it. See Pay a reservation.

A Free label means the club offers the session. Select Accept proposed time to book it. In My upcoming reservations, a booking with a proposal waiting shows Review proposal.

If the time does not suit you, write to the club in the conversation. When the club moves a booking that already had a time, the card reads New time proposed and offers Keep my current time. A proposal that has passed shows Proposal expired: select Ask for a new time to write to the club.

3. Read your coach's profile

When a coach answers from their own account, their name appears at the top of the conversation with View profile. It opens their biography and qualifications, with the date each one expires. A qualification past its date shows Expired. Select Back to conversation to return.