# Propose a time for a request

Answer a member's request for a private lesson by proposing a time.

Source: https://docs.champagne.dev-ukab.fr/en/guide/staff/reservation-requests

In some categories, such as private lessons, members send a request and the club suggests
the time. This page shows how to find these requests, propose a time and change or withdraw
your proposal.

## 1. Find the requests [#1-find-the-requests]

The requests appear above the calendar of their category in **Reservations**, under **Requests
awaiting a time**. Select **Open** to read one. Coaches also find them in **My reservations** and in
**Club calendar**. See [Your reservations and availability](/en/guide/staff/schedule-and-availability).

A request shows **Pending** and a **Reservation request** card on its page. Members can write
to you in the **Conversation** below. See [Answer messages](/en/guide/staff/chats).

<figure>
  <img src="/images/guide/staff/reservation-request.png" alt="Reservation page of Alex Morgan's Yoga with Thomas request, marked Pending, with a Reservation request card holding a Propose a time button, and the start of a conversation where Alex asks for a yoga lesson on weekday evenings." width="1280" height="800" />

  <figcaption>
    The example request Yoga with Thomas, seen by the coach account Sport coach. The control to use
    is outlined in orange.
  </figcaption>
</figure>

## 2. Propose a time [#2-propose-a-time]

1. Select **Propose a time**.
2. Enter the **Start date**, **Start time**, **End date** and **End time**. When you change
   the start, the end moves with it to keep the same length.
3. Turn on **Offer this session for free** to waive the price. The option appears when the
   session has a price.
4. Select **Send proposal**. The member sees the proposed time on their reservation and
   can accept it.

<figure>
  <img src="/images/guide/staff/propose-a-time.png" alt="Propose a time window with a start and end date, a start time of 18:00, an end time of 19:00, Offer this session for free turned on and a Send proposal button." width="448" height="348" />

  <figcaption>
    Proposing a free one-hour yoga session at 18:00.
  </figcaption>
</figure>

## 3. Change or withdraw a proposal [#3-change-or-withdraw-a-proposal]

Once sent, the card shows the proposed time and the **Total**, marked **Free session**
when you waived the price. &#x2A;*Confirmed on acceptance.** means the booking is confirmed as
soon as the member accepts. &#x2A;*Payment due after acceptance.** means the member pays after
accepting.

<figure>
  <img src="/images/guide/staff/reservation-proposal.png" alt="Reservation request card with a proposed time from 18:00 to 19:00, a Free session label, a total of 0 Stars, the line Confirmed on acceptance and a Change proposal button." width="1044" height="176" />

  <figcaption>
    The proposal sent for the example request Tennis with Julien.
  </figcaption>
</figure>

* **Change proposal** sends a new time in place of the previous one.
* **Withdraw proposal** appears when you propose a new time for a booking that already has
  one. It takes the proposal back, and the booking keeps its current time.

While a request waits for a time, **Cancel** is the only status button. In these
categories, **Edit** is only available while the request is **Pending**.