# Your reservations

Open a booking to read its details, pay it, change it or cancel it.

Source: https://docs.champagne.dev-ukab.fr/en/guide/members/reservations-and-coaching

Once you have booked, each reservation has its own page in your member area. From there
you read what the booking costs, pay it, change it or cancel it. To make a new booking, see
[Book a reservation](/en/guide/members/book-a-reservation).

## 1. Open a reservation [#1-open-a-reservation]

Open **My account**, select the **Reservations** tab and select a booking in **My upcoming
reservations**. You can also select the **Next reservation** card of the **Overview** tab.

The reservation page shows the activity, its status and the room, place or coach you
booked. The details card starts with the **Starts** and **Ends** times side by side, followed
by the **Reservation price**. Select **My reservations** at the top to go back to the list.

<figure>
  <img src="/images/guide/members/reservation-detail.png" alt="Suite d'hôtel reservation in the Courtyard suite with the status Booked — payment due, Edit and Cancel reservation buttons, a details card with the start and end dates side by side at the top, the price of 750 Stars, the Cancellation line Price non-refundable: the cancellation notice has passed, the warning Your balance is 540 Stars. You need 210 Stars more, and a Top up my credits button." width="1280" height="800" />

  <figcaption>
    The example Suite d'hôtel booking of Alex Morgan, starting tomorrow and waiting for payment.
  </figcaption>
</figure>

Each booking shows one of these statuses:

| Status                                | Meaning                                                          |
| ------------------------------------- | ---------------------------------------------------------------- |
| **Awaiting your club**                | Your request is with the club, which will set or confirm a time. |
| **Proposal awaiting your acceptance** | The club proposed a time. Accept it to confirm your lesson.      |
| **Booked — payment due**              | Your place is held and still needs to be paid.                   |
| **Confirmed**                         | Your booking is settled.                                         |
| **Completed**                         | The booking is over.                                             |
| **Canceled**                          | The booking was canceled.                                        |
| **Proposal expired**                  | The time the club proposed has passed without your answer.       |

The two proposal statuses concern lessons with a coach: see
[Lessons with a coach](/en/guide/members/lessons-with-a-coach). When a booking has more than one
person, the details card also shows the **Number of people**. For stays, tickets and the
people coming with you, see
[Tickets, stays and people on your booking](/en/guide/members/tickets-stays-and-people).

## 2. Read the money details [#2-read-the-money-details]

Depending on the club and the booking, the details card shows more lines about money:

| Line                        | What it means                                                                                                                                                    |
| --------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Security deposit**        | An amount the club holds during your booking and normally gives back afterwards.                                                                                 |
| **Total including deposit** | The price plus the security deposit: what you pay.                                                                                                               |
| **Deposit status**          | **Due with reservation payment**, **Held until refund**, **Refunded**, or the part refunded and the part the club kept.                                          |
| **Message from the club**   | The club's explanation when it settles your deposit, for example why it kept part of it.                                                                         |
| **Cancellation**            | **Free until** followed by a date: cancel before it to get the price back. **Price non-refundable: the cancellation notice has passed** means that date is over. |

If you chose extras such as drinks when booking, they are listed under **Product charges** at
the top of the page, with the quantity and the amount of each. Products that only the club
tracks, such as a minibar, are not listed there. A stay with a deposit and product charges is
shown in [Follow your stay](/en/guide/members/tickets-stays-and-people#3-follow-your-stay).

## 3. Pay a reservation [#3-pay-a-reservation]

When a booking is **Booked — payment due**, the details card offers to pay it with your
[credits](/en/guide#credits).

* If your balance covers the price, select **Pay** followed by the amount, for example &#x2A;*Pay 30
  Stars ⭐**. The credits are taken from your balance right away.
* If it does not, the card shows your balance and the amount missing, as in the Suite d'hôtel
  example above. Select **Top up my credits** to buy more, then come back to pay. See
  [Your credits](/en/guide/members/credits).

<figure>
  <img src="/images/guide/members/reservation-pay.png" alt="Details card of a Place à la piscine booking with its start and end times at the top, a Reservation price of 30 Stars and a Pay 30 Stars button outlined in orange." width="1056" height="236" />

  <figcaption>
    Alex Morgan's balance of 540 Stars covers this example pool booking at Transat #5. The control
    to use is outlined in orange.
  </figcaption>
</figure>

Once paid, the booking becomes **Confirmed**.

A temporary account created by booking online pays by card instead: its booking shows **Pay …
by card**, which opens a secure payment page. Coming back, a message says whether the payment
went through. See [Book online as a visitor](/en/guide/members/book-online#4-pay-and-follow-your-booking).

<figure>
  <img src="/images/guide/members/reservation-card-payment.png" alt="Details card of a Suite d'hôtel booking with its start and end dates at the top, a price of €960.00 for 2 people, a Total including deposit of €1,010.00, a Security deposit of €50.00, the Deposit status Due with reservation payment, the Cancellation line with the free cancellation deadline, and a Pay €1,010.00 by card button outlined in orange." width="1056" height="348" />

  <figcaption>
    The Penthouse stay booked online by the visitor Marc Lefort, still free to cancel.
  </figcaption>
</figure>

## 4. Change or cancel a booking [#4-change-or-cancel-a-booking]

Until the booking starts, you can change or cancel it yourself.

* **Edit** opens the booking form so you can pick another resource, date or time. Select
  **Save**. When the price stays the same, the change is saved right away. When it changes, a
  summary shows the **Current price**, the **New price** and the difference: select **Confirm
  change** to apply it. On a confirmed booking, the form reminds you that the difference is
  debited from or refunded to your credit balance.
* **Cancel reservation** opens a confirmation. It tells you whether the price will be
  refunded and how many credits return to your balance. When the cancellation notice has passed,
  it warns that the price will not be refunded.

<figure>
  <img src="/images/guide/members/cancel-reservation.png" alt="Cancel this reservation? dialog stating that the action cancels the reservation and that 30 Stars will be returned to the credit balance, with Keep reservation and Cancel reservation buttons, Cancel reservation outlined in orange." width="448" height="188" />

  <figcaption>
    The cancellation confirmation for Alex Morgan's paid pool booking.
  </figcaption>
</figure>

Select **Keep reservation** to close the dialog without changes, or **Cancel reservation**
to confirm. Some activities only allow cancellation; their page has no **Edit** button.
Once the booking has started, only the club can change it.

After a cancellation, the page shows **Reservation canceled** with the credits returned to your
balance, or says that the price was not refunded when you canceled after the deadline.
