# Messages

Write to your club, read its replies and start a new conversation.

Source: https://docs.champagne.dev-ukab.fr/en/guide/members/messages

Your member area includes a private chat with your club's team. Use it for any question
about the club, such as a locker, parking or an event. Questions about a specific lesson
go in that booking's conversation: see
[Lessons with a coach](/en/guide/members/lessons-with-a-coach).

## 1. Open your messages [#1-open-your-messages]

In your member area, select the **Inbox** icon next to **Sign out**. The **Inbox** opens on
**Messages**. The number on **Messages** shows how many conversations have a reply you have
not read yet. Select the arrow next to **Inbox** to go back to your account.

Each conversation shows its subject, the last message and when it was sent. Your own
messages start with **You:**, and the club's start with the name of the person who wrote.
A dot next to the subject marks a conversation with an unread reply.

<figure>
  <img src="/images/guide/members/chats.png" alt="Messages tab of Alex Morgan's inbox listing two unread conversations, Locker for the season and Parking during the tournament, each with an Open button, the second one outlined in orange, and a New chat button." width="1280" height="800" />

  <figcaption>
    The conversations of the example member Alex Morgan with Ukab Clubs. The control to use is
    outlined in orange.
  </figcaption>
</figure>

## 2. Read and answer a conversation [#2-read-and-answer-a-conversation]

Select **Open** on a conversation. The club's messages sit on the left with the sender's
name, yours on the right, each with its date and time. Opening the conversation marks it as
read.

1. Type your answer in the &#x2A;*Write a message…** box at the bottom.
2. Select the send arrow, or press <kbd>Enter</kbd>. Press <kbd>Shift</kbd> + <kbd>Enter</kbd> to start a new line
   without sending.

<figure>
  <img src="/images/guide/members/chat-conversation.png" alt="Parking during the tournament conversation with a Club team message about the car park closing on Saturday, and a reply from Alex Morgan being typed in the message box, outlined in orange with its send arrow." width="1280" height="800" />

  <figcaption>
    A reply being written in the example conversation Parking during the tournament.
  </figcaption>
</figure>

Select **Chats** above the conversation to go back to the list.

## 3. Start a new conversation [#3-start-a-new-conversation]

1. On **Messages**, select **New chat**.
2. Enter a **Subject** that sums up your question.
3. Write your **Message**.
4. Select **Send**. The new conversation opens, and the club's team sees it in their inbox.

Select **Cancel** to close the form without sending.

<figure>
  <img src="/images/guide/members/new-chat.png" alt="New chat form with the subject Guest towels and a message asking to borrow two extra towels on Saturday, with Cancel and Send buttons, Send outlined in orange." width="1072" height="316" />

  <figcaption>
    An example question for the club, ready to send.
  </figcaption>
</figure>

> The club answers from its [back office](/en/guide#back-office), as described in [Answer
> messages](/en/guide/staff/chats). Replies from a team account without a name are signed **Club
> team**. Depending on your [notification settings](/en/guide/members/notifications), you also get an
> alert or an email when a reply arrives.