# When your account is limited

Understand why you cannot book or see some pages, and what you can still do.

Source: https://docs.champagne.dev-ukab.fr/en/guide/members/account-status

Your club can limit your account, for example after missed bookings, and some pages need a
valid membership. This page explains the notices you then see in your member area. For the
rest of the member area, see [Your member area](/en/guide/members/your-account).

## 1. Read your account status [#1-read-your-account-status]

When your club limits your account, the status next to your name changes, and an **Account
status** card at the top of every page explains it. When the club gave a reason, it appears
under **Reason**.

<figure>
  <img src="/images/guide/members/account-suspended.png" alt="Member area of Camille Roussel with the Suspended status, an Account status card reading Your access is suspended through 31 December 2026 with the reason Demo: temporary access suspension, and only the Overview and Billing tabs." width="1280" height="800" />

  <figcaption>
    The example member Camille Roussel, suspended until the end of the year.
  </figcaption>
</figure>

| Status               | What the card says                                          | What you can still do                                                          |
| -------------------- | ----------------------------------------------------------- | ------------------------------------------------------------------------------ |
| **Suspended**        | **Your access is suspended through** followed by a date     | See your overview, billing and inbox. Reservations and invitations are hidden. |
| **Bookings blocked** | **You cannot make reservations through** followed by a date | Everything except new bookings. Your existing bookings stay available.         |
| **Banned**           | **Your account has been banned.**                           | See your overview, billing and inbox.                                          |
| **Disabled**         | **Your account is currently disabled.**                     | See your overview, billing and inbox.                                          |

Contact your club if you think a status is wrong: only the club can change it.

## 2. When you cannot book [#2-when-you-cannot-book]

When your bookings are blocked, the **Reservations** tab shows **Your bookings are currently
blocked** in place of the club schedule. Your upcoming bookings are listed below it.

<figure>
  <img src="/images/guide/members/bookings-blocked.png" alt="Warning reading Your bookings are currently blocked. Your existing reservations remain available below." width="1056" height="68" />

  <figcaption>
    The notice of a member whose bookings are blocked after repeated no-shows.
  </figcaption>
</figure>

Without a valid membership, the **Reservations** tab shows **A valid membership is required to
book** in place of the club schedule. Select **View my membership** to choose a [plan](/en/guide#plan), see
[Your membership](/en/guide/members/membership-and-credits).

<figure>
  <img src="/images/guide/members/membership-required.png" alt="Warning reading A valid membership is required to book. Check your membership before making a new reservation. Your existing reservations remain available below, with a View my membership button outlined in orange." width="1056" height="100" />

  <figcaption>
    The Reservations tab of Louis Boulanger, who has no membership yet.
  </figcaption>
</figure>

## 3. Guest and temporary accounts [#3-guest-and-temporary-accounts]

Guests and visitors see one more card:

* **Guest access** tells a guest invited by a member until when they can use the club, for
  example **You are a guest of** followed by the member's name and the end date. The temporary
  account closes automatically afterwards. See
  [Accept an invitation you received by email](/en/guide/members/invitations-from-email).
* **Temporary account** tells a visitor who booked online that the account ends at the end of
  a given day. See [Book online as a visitor](/en/guide/members/book-online).

<figure>
  <img src="/images/guide/members/guest-account.png" alt="Member area of Clara Fontaine with the Active and Guest account labels, a Guest access card saying that Clara is a guest of Alex Morgan until her access end date and that her temporary account then closes automatically, the Overview and Reservations tabs, the I'm in the building card and a Next reservation card reading Nothing booked." width="1280" height="800" />

  <figcaption>
    Clara Fontaine, visiting Ukab Clubs as Alex Morgan's guest.
  </figcaption>
</figure>